184 страниц. 2013 год. LAP Lambert Academic Publishing Revenue, profit and growth are important business goals but these are not to achieve without satisfied customers. Managing quality means paying attention to the customers’ needs. Managing quality means a problem-oriented approach of the business. Managing quality can be implemented by the proper use of the properly chosen tools and methods. Quality management is always renewing but the basic principles are permanent. The book gives an overview about definitions, principles and models of quality and quality management. The reader gets guidance to the application of the ISO 9001 requirements, audits, the business excellence models and the methodology of self-evaluation. This book is recommended to business economics students and also managers who are trying to find the answers for the questions of success.