132 страниц. 2013 год. LAP Lambert Academic Publishing The book is aimed to analyze the application of the ambidexterity theory in the ICT management. The introduction is an overview of the IT management market, service delocalization, and outsourcing topics. Then the book go through an analysis of the ITIL protocol, the information system managerial best practice and the business compliance. The case history is represented by a global ERP service provider that operate in a dynamic environment when security, expertise and knowledge are the key words.