56 страниц. 2013 год. LAP Lambert Academic Publishing In today’s global scenario quality plays a vital role. Quality products are having heavy demand in the market. Organizations are trying to maintain the quality brand across the market. To produce the quality product organizations have to establish Quality Management System. Quality Management Systems are functional evaluation methods used by top management to review several aspects of a company. It helps to determine how well the company operates across different departments and it’s improvements are needed in certain company operations. Quality management system consists of systems, processes and methodologies aimed towards achieving a balance between efficient usage of resources and customer satisfaction. If Quality Management System properly implemented will drive improvements in processes, products and bottom line employees.