212 страниц. 2013 год. LAP Lambert Academic Publishing The text of present book is about the influence of lecturers’ human capital i.e lecturers’ enthusiasm and rapport towards student satisfaction i.e teaching and learning and mentoring services at selected Malaysia Polytechnics. This book provided an insight and further understanding of the impact of enthusiasm and rapport on polytechnic performances in terms of student satisfaction. It also stresses on the importance of lecturer-student relationship in rendering quality educational services.