76 страниц. 2014 год. LAP Lambert Academic Publishing This book is an introduction to the vast field of knowledge management. Firstly, it presents a definition of knowledge, knowledge management and concepts relating to this field. Secondly, it provides the ten steps and the major principles of knowledge management road map. Finally, it presents the way to develop the knowledge management environment and measure the effects of this development. This book is attractive for students pursuing a course of management, trainers and companies managers.