68 страниц. 2013 год. LAP Lambert Academic Publishing The rule of effective governance is simple; to verify the performance and control the potential problems and when there is a problem you fix it. Increase in competition and advancement in technology forced industries to adopt innovative techniques to assess the organizations. Informed decision making is the foundation upon which successful businesses are built. A decision maker needs access to relevant data that can help him to make right decisions quickly, with increase in the data volumes in the field of information management. Metrics and Dashboards are the key drivers for quantitative decision making and lays foundation for organization improvement. The objective of this book to help you define Key Performance Indicators(KPI) or metrics and develop dashboards for quantitative decision making.