256 страниц. 2011 год. LAP Lambert Academic Publishing The ability to manage conflict constructively is probably one of the most important skills that an individual can possess, yet there are few opportunities to learn and practice these skills. Knowledge about one's conflict management style may help the administrator diagnose possible problems regarding the overuse or under use of various methods, since one single approach is not effective for managing every type of conflict. The ability to creatively manage internal conflict in organisations is becoming a standard requirement for nurse managers. This book will help you deal with conflict situation and select the best way to deal with conflict.