124 страниц. 2014 год. LAP Lambert Academic Publishing This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to:Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified.