64 страниц. 2011 год. LAP Lambert Academic Publishing Every company strives for excellence. In order to achieve this excellence, they need continuous quality improvement in all areas of their business. Processes being the basic building block of the business needs the most attention. In current business environment more companies are focusing on implementing quality management system to sustain the ever increasing need of quality. In this book the main focus is on procurement process improvement. This book will reveal the critical success factors that affects the quality of the process and what steps can be taken to improve the whole process. Surveys done during the research work for this book also shows the awareness of professionals about quality management system and Six Sigma.