116 страниц. 2012 год. LAP Lambert Academic Publishing The field of change management is one of thoroughly studied field, because organizations that have the traditional way of doing business must have to change to the current competing environment. Business Process Reengineering is one of the change management tool used by enormous organizations, whether for profit or non for profit, throughout the world. Since educational institutions function similar to other types of business organization, they can use Business Process Reengineering (BPR) to enhance their performances in terms of reducing processes’ cost and cycle time, increasing service quality, and increasing customers and employees satisfactions. However, implementing the redesigned processes indicated as the most challenge prone phase of BPR. Thus, various studies have been conducted to study BPR implementation.