216 страниц. 2014 год. LAP Lambert Academic Publishing This book is useful for Hospital and Health care Management students and researchers who are interested in Health care Quality. The Benchmarking is one of the Quality tool helpful in improving a process in operations of an Organization. This work give an insight and example for the benchmarking the processes in hospital. This project will give an idea of how to decrease the Turn around time in various departments and help to decrease the waiting time and improve the quality of service and increase the productivity in hospitals.