80 страниц. 2012 год. LAP Lambert Academic Publishing This book highlights the rise and fall of membership at the Institute of People Management of Malawi and chronicles reasons which propelled such incidents. Further, it suggests solutions of arresting the highlighted incidences and provides plausible solutions on the way forward. This is a life changing book and should be read by anyone requiring to be transformed in areas of customer service and marketing. The book provides some insights on how inspiring and practical solutions can reverse negative aspects of an organization.