190x250 160 страниц. 2011 год. HarperCollins Publishers This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. - 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. - 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. - The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. - The audio CD provides valuable listening practice to accompany each unit.