Ready, Set, Present (PowerPoint Content): Customer Service: The quality of customer service can make or break a business. Understand the basics of good customer service. Slides include topics such as: Understanding the basics of effective customer service, addressing excuses, examining behaviors, 7 steps to customer service, words to use and words to avoid, top 10 customer complaints, 5 common customer requests, implementing a good customer service program, service standards, 4 steps to super service, how to's and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. 100+ PowerPoint slides prepackaged on a PC compatible CD Rom. Each slide includes slide transitions, clipart and animation. Software Requirements: Windows 95 and PowerPoint 97 or higher. You may use this product over and over again.