80 страниц. 2013 год. LAP Lambert Academic Publishing This book contains the information about the study conducted in a tertiary care hospital related to patient satisfaction in out patient department. This study was conducted on 250 samples,for a period of 2 years for academic purpose. Study was limited to only few OPD's, as time constraint other OPD's were excluded, data was analysed using SPSS software under he guidance of Dr. Gowri Faculty of Tata Institute of Social Sciences.