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Level of client satisfaction and associated factors in Youth centers   Biniam Getachew and Ewenat Gebrehanna

Level of client satisfaction and associated factors in Youth centers

60 страниц. 2012 год.
LAP Lambert Academic Publishing
Sixteen factors were assessed to determine client’s satisfaction and among those factors the study tries to asses which of its have significant association with client’s satisfaction. Taking the mean of summary score of satisfaction as cut point, 237(73.0%) of the respondents were found to have satisfaction above mean of satisfaction score and 86(27.0%) respondent were below mean of satisfaction score. Client’s educational status, waiting time to get the service, convenience of opening hour had significant association. Being secondary school student (AOR=4.27, 95% CI: 1.18, 15.43), being the opening hour is convenient for the client (AOR=19.25, 95% CI: 8.65, 42.83) and not knowing the opening hour (AOR=9.8, 95% CI: 1.62, 59.37) were had positive significant association with client satisfaction. But having waiting time half to one hour (AOR=0.18, 95% CI: 0.05, 0.62) was negatively associated with client satisfaction.
 
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