155x235 336 страниц. 2011 год. Prentice Hall Program Evaluation offers techniques to plan services wisely, track the degree of actual implementation of the plans, and measure the effectiveness of the services. It provides an overview of the techniques of program evaluation in an accessible writing style. In it, readers are guided from an initial conception of evaluation, through planning, observation gathering, analysis, and report writing and presentation. It puts a human face on evaluation by providing sketches of nine program evaluators, as well as discussion questions prompting readers to test their use of the skills.