150 страниц. 2011 год. This workbook identifies those key elements of management support that are essential to create a culture of continuous improvement in a business setting, and then describes in four steps how to engage every employee: (1) Standardize Problem Solving, (2) Eliminate Waste, (3) Apply Lean Principles, (4) Fully Develop People. The application of these principles will create a business culture where everyone strives to make everything better. The principles included in the Step Up! system were derived from Six Sigma, Lean, the Theory of Constraints, research in the Quality Industry, and personal experience.