292 страниц. 2014 год. LAP Lambert Academic Publishing This book is based on a study of the role of large-scale, enterprise-wide, packaged-software suites, in creating business value beyond operational efficiency. An empirical research conducted suggests that ‘there is more to IT’ - such software systems can enable innovation, facilitate mergers and acquisitions, and improve strategic decision making in the adopting organizations. A new framework is presented that provides insight into how these systems can be used to achieve such value. The author is a practitioner researcher in the area of Enterprise Systems, with extensive experience in the implementation and use of such systems in large, global organizations.His work provides a unique combination of practitioner and academic perspectives on the potential of such IT systems in creating business value above and beyond operational activities.