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Career Paths: Call Centers: Student's Book 1   Virginia Evans, Jenny Dooley, Sarah Miranda

Career Paths: Call Centers: Student's Book 1

Career Paths
210x295 40 страниц. 2013 год.
Express Publishing
"Career Paths: Call Centers" is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking, and writing. "Career Paths: Call Centers" addresses topics including communications equipment, job opportunities, answering calls, tech support, and automated systems. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary, and listening skills, and leads students through written and oral production. Included Features: • A variety of realistic reading passages. • Career-specific dialogues. • 45 reading and listening comprehension checks. • Over 400 vocabulary terms and...
 
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