220x275 112 страниц. 2012 год. Oxford University Press "Highly Recommended" is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as: - taking bookings; - checking guests in and out; - dealing with enquiries and complaints; - explaining dishes; - taking payments. "Highly Recommended" New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems.